SAP CX Consultant

Plný úväzok, Živnosť
EU
From 2500€, based on your seniority and skills

Introduction

We are looking for an Intermediate SAP CX (SAP Service Cloud / SAP Sales & Service Cloud – SSC) Consultant to join our delivery team. You will participate in the implementation, customization, and support of SAP Customer Experience solutions, working closely with business stakeholders, solution architects, and technical teams to deliver high-quality customer service and sales solutions.

A strong command of German (minimum B2) is essential, as you will communicate directly with German-speaking customers and project teams.

Requirements

  • Participate in SAP Service Cloud (SAP Sales & Service Cloud) implementation and enhancement projects

  • Analyze business requirements and translate them into SAP CX solution designs

  • Configure SAP Service Cloud according to customer requirements

  • Collaborate with functional consultants, developers, integration specialists, and business stakeholders

  • Support workshops, requirement gathering sessions, and solution demonstrations

  • Prepare functional specifications and documentation

  • Assist with testing, user acceptance testing (UAT), and production deployments

  • Provide application support and resolve functional issues

  • Contribute to continuous improvement initiatives and best practices

  • Support end-user training and knowledge transfer activities

Personality requirements

  • 2–5 years of experience working with SAP CX, preferably SAP Service Cloud (SSC)

  • Experience with SAP Service Cloud configuration and customization

  • Understanding of customer service and CRM business processes

  • Experience participating in SAP implementation or rollout projects

  • Ability to analyze business requirements and propose suitable solutions

  • Experience working in Agile and/or Waterfall project environments

  • Good communication and stakeholder management skills

  • Fluent English (written and spoken)

  • German language proficiency at minimum B2 level (mandatory)

Nice to Have

  • Experience with SAP Sales Cloud

  • Knowledge of SAP BTP

  • Experience with SAP Integration Suite, CPI, or middleware integrations

  • Familiarity with SAP S/4HANA integration

  • Basic understanding of REST APIs and web services

  • SAP certifications in SAP CX or related technologies

  • Experience with Jira, Azure DevOps, or similar project management tools

Technical Skills

  • SAP Service Cloud (SSC)

  • SAP CX Suite

  • SAP Sales Cloud (advantage)

  • SAP BTP (advantage)

  • SAP Integration Suite / CPI (advantage)

  • REST APIs

  • SQL (basic knowledge is an advantage)

Soft Skills

  • Strong analytical thinking

  • Problem-solving mindset

  • Customer-oriented approach

  • Ability to work independently and within international teams

  • Excellent communication skills

  • Willingness to learn new SAP technologies

  • Good organizational and time management skills

  • German: Minimum B2 (mandatory)

  • English: B2 or higher

Company description

Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market.

Hiring team - Unique People

jobs@uniquepeople.net