Senior On-site IT Support

Are you ready to join a dynamic team in a rapidly growing company? Our client is looking for a proactive IT Support to provide exceptional L2 support for over 500 end users in a multicultural environment. You will work in a team of ten, located in Košice, and you will handle on-site issues, ensuring smooth operations across multicultural workspace. As the company expands, you'll play a crucial role in supporting both technical and non-technical staff, making a real impact in an open, collaborative environment. If you're eager to grow your career in IT, this is the opportunity for you!

What will you do?

• User Assistance: Provide support for a range of hardware/software issues (For example printer problems, login issues, or authentication).

• Ticket Management: Use the ServiceNow ticketing tool to handle incidents and requests.

• Issue Resolution: Address user-reported problems by resolving tickets.

• Asset Management: Receive hardware orders, handle hardware lifecycle, and manage inventory.

• Onboarding/Offboarding: Support new employees and temporary office/construction site users and prepare equipment for onboarding and assist with offboarding processes.

• Mobile Device Support: Provide support for iOS and Android devices.

• User Application Support: Provide user support for various applications with the knowledge obtained through internal knowledge base.

• User & Device Management: Manage user accounts and devices trough Microsoft Intune, SCCM and AAD.

• MS Office Suite Support: Provide support for Microsoft Office applications (Outlook, Teams).

• Security Support: Ensure basic security measures and assist in maintaining a secure IT environment.

• Hardware Installation: Install new equipment and prepare new spaces with necessary hardware (monitors, mice, keyboards).

• LAN/Network Support: Provide basic LAN and network support, including cable patching and new network device installation.

What distinguishes you:

• Communicative: Strong verbal and written communication skills in English (B2).

• Experience: at least 3-4 years in IT support.

• Technical Mindset: Strong analytical and problem-solving skills.

• Driver's License: Required for on-site support at various locations.

• Customer-Oriented: Excellent at addressing customer needs and resolving issues.

• Resilient: Able to handle frustration of employees with patience.

• Growth-Oriented: Eager to advance and develop in your IT career.

Company description

"Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market. "And not the reasons why this is not possible. We are always ready to help our clients move their business forward."